Privacy Policy

1. Data Controller

Company: Jinan Yuebei Amusement Equipment Co., Ltd.
Address: Room 2304-24, Jingshu Talent Building, Weihai Road, Xingfu Street, Huaiyin District, Jinan City, Shandong Province, China
Email: privacy@coolzone.eu
WhatsApp: +49 987 654 321

2. Data We Collect

We collect the following personal data:

• Contact Form: Name, email address, phone number, message content
• Order Processing: Name, shipping address, phone number, email
• Website Analytics: IP address, browser type, device type, pages visited, time spent
• Cookies: Session cookies, preference cookies, analytics cookies

3. How We Use Your Data

We use your personal data for:

• Processing and fulfilling your orders
• Responding to your inquiries and providing customer support
• Sending order confirmations and shipping notifications
• Improving our website and services
• Complying with legal obligations
• Marketing communications (only with your explicit consent)

4. Legal Basis for Processing

We process your personal data based on:

• Contract: Processing necessary to fulfill your order
• Consent: Marketing emails, cookies (you can withdraw consent anytime)
• Legitimate Interest: Website analytics, fraud prevention
• Legal Obligation: Tax records, consumer protection laws

5. Data Sharing

We share your data only with:

• Shipping Partners: To deliver your orders (DHL, FedEx, UPS)
• Payment Processors: To process payments (Stripe, PayPal)
• Analytics Services: Google Analytics (anonymized IP)
• Legal Authorities: When required by law

We never sell your personal data to third parties.

6. Data Retention

• Order Data: Retained for 10 years (tax and warranty obligations)
• Contact Form Data: Retained for 2 years
• Analytics Data: Retained for 26 months (Google Analytics)
• Cookies: Session cookies deleted on browser close; preference cookies retained for 12 months

7. Your Rights (GDPR)

You have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a machine-readable format
• Right to Object: Object to processing based on legitimate interest
• Right to Withdraw Consent: Withdraw consent for marketing at any time

To exercise these rights, contact us at privacy@coolzone.eu

8. Cookies

We use the following cookies:

• Essential Cookies: Required for website functionality (session, cart)
• Analytics Cookies: Google Analytics (anonymized)
• Marketing Cookies: Facebook Pixel, Google Ads (only with consent)

You can manage cookie preferences in your browser settings.

9. Security

We implement industry-standard security measures to protect your data:

• SSL/TLS encryption for all data transmission
• Secure servers with regular security updates
• Access controls and authentication
• Regular security audits and penetration testing

10. International Data Transfers

As an EU-based company, all data is stored and processed within the European Economic Area (EEA). If data is transferred outside the EEA, we ensure adequate protection through Standard Contractual Clauses (SCCs) approved by the European Commission.

11. Children's Privacy

Our website is not intended for children under 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

For privacy-related questions or to exercise your GDPR rights:
Email: privacy@coolzone.eu
WhatsApp: +49 987 654 321
Address: Room 2304-24, Jingshu Talent Building, Weihai Road, Xingfu Street, Huaiyin District, Jinan City, Shandong Province, China

14. Complaints

If you believe we have violated your privacy rights, you have the right to lodge a complaint with your local data protection authority (e.g., CNIL in France, BfDI in Germany, Garante in Italy).