Frequently Asked Questions

BTU (British Thermal Unit) measures cooling capacity. As a general guide: 9,000 BTU for rooms up to 20m², 12,000 BTU for 20-30m², 18,000 BTU for 30-45m², and 24,000 BTU for spaces over 45m². Factors like ceiling height, insulation, and sun exposure also affect the ideal BTU.

Wall-mounted units are the most common and efficient, ideal for bedrooms and living rooms. Portable ACs are flexible and can be moved between rooms but are less powerful. Floor-standing (tower) units offer high capacity for large spaces like open-plan living rooms.

An inverter AC uses a variable-speed compressor that adjusts its speed to maintain the desired temperature, rather than turning on and off. This results in up to 30-50% energy savings, quieter operation, and more consistent temperature control.

Yes, we offer central air conditioning systems for whole-home cooling. These are ideal for larger properties and provide uniform cooling throughout. Contact us via WhatsApp for a custom quote based on your property size.

Wall-mounted and central AC systems require professional installation by a certified technician (mandatory in most EU countries for units with refrigerant). Portable ACs require no installation - just plug in and use.

We recommend annual maintenance before the cooling season. This includes cleaning/replacing filters, checking refrigerant levels, and inspecting electrical components. Regular maintenance ensures optimal efficiency and extends the unit lifespan.

For comfort and energy efficiency, we recommend setting your AC to 24-26°C during summer. Each degree lower increases energy consumption by approximately 7-10%.

Yes, all our products support smart WiFi control through a dedicated mobile app. You can control temperature, fan speed, timer, and modes from anywhere with an internet connection.

The EU Energy Label rates products from A+++ (most efficient) to D (least efficient). Higher ratings mean lower electricity bills and reduced environmental impact. All our products are rated A++ or above.

R32 is an eco-friendly refrigerant with a Global Warming Potential (GWP) of only 675, which is 68% lower than the older R410A. It is more energy efficient and is the current standard for new air conditioning systems in the EU.

A typical 12,000 BTU inverter AC uses approximately 1-1.2 kWh per hour of operation. With average use of 8 hours per day, this costs roughly EUR 0.50-1.00 per day depending on your electricity tariff.

We ship to all 27 EU member states. Free shipping is available on orders over EUR 500. Standard delivery takes 5-10 business days, and express delivery takes 2-4 business days.

In accordance with EU consumer law, you have 14 days from delivery to return any product for a full refund. Products must be in original condition and packaging. See our Return Policy page for full details.

All products come with a minimum 2-year legal warranty covering manufacturing defects. Some products also include extended manufacturer warranties. Contact us for specific product warranty details.