Privacy Policy - CoolZone

1. Introduction

CoolZone ("we", "our", "us") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website coolzone.eu, use our services, or interact with us.

This policy is provided in compliance with the General Data Protection Regulation (GDPR) (EU) 2016/679 and the ePrivacy Directive 2002/58/EC.

2. Data Controller

CoolZone SARL
123 Commerce Street
75001 Paris, France
Email: privacy@coolzone.eu
Phone: +33 1 23 45 67 89

3. Data We Collect

3.1 Information you provide directly

Name, email address, phone number (via contact form)
Shipping address and billing information (when placing an order)
Communication preferences

3.2 Information collected automatically

IP address and browser type
Device information and operating system
Pages visited and time spent on each page
Referring website addresses
Cookie data (see Cookie Policy below)

4. Legal Basis for Processing

We process your personal data based on:

Consent: For marketing cookies and optional analytics
Contract performance: To process and deliver your orders
Legitimate interests: To improve our website and services
Legal obligations: To comply with tax and accounting requirements

5. How We Use Your Data

Process and deliver your orders
Respond to your inquiries and provide customer support
Send order confirmations and shipping updates
Improve our website functionality and user experience
Analyze website traffic and usage patterns
Comply with legal obligations

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:

Contact form inquiries: 12 months
Order records: 10 years (legal requirement)
Analytics data: 26 months
Marketing data: Until consent is withdrawn

7. Your Rights (GDPR)

Under GDPR, you have the following rights:

Right of access: Request a copy of your personal data
Right to rectification: Correct inaccurate or incomplete data
Right to erasure: Request deletion of your data ("right to be forgotten")
Right to restrict processing: Limit how we use your data
Right to data portability: Receive your data in a machine-readable format
Right to object: Object to processing based on legitimate interests
Right to withdraw consent: At any time, without affecting prior processing

To exercise any of these rights, contact us at: privacy@coolzone.eu

8. Cookie Policy

Our website uses cookies. We categorize them as:

Necessary cookies: Essential for website functionality (no consent required)
Analytics cookies: Help us understand website usage (requires consent)
Marketing cookies: Used for targeted advertising (requires consent)

You can manage your cookie preferences at any time through our Cookie Consent Banner.

9. Third-Party Services

We use the following third-party services:

WhatsApp Business: For customer communication (Meta Platforms, Inc.)
Google Analytics: For website analytics (Google LLC)
Facebook Pixel: For advertising measurement (Meta Platforms, Inc.)
TikTok Pixel: For advertising measurement (TikTok / ByteDance)

These services may process your data in accordance with their own privacy policies.

10. International Data Transfers

Some third-party services may transfer data outside the EU/EEA. We ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or adequacy decisions.

11. Contact & Supervisory Authority

For any privacy-related questions or to exercise your rights, contact us at:
Email: privacy@coolzone.eu

If you believe your rights have been violated, you can lodge a complaint with your local Data Protection Authority (DPA).