Shipping Information
Delivery across the European Union
Free shipping on all orders over EUR 500 to EU countries
1. Delivery Areas
We ship to all 27 EU member states:
Austria
Belgium
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Ireland
Italy
Latvia
Lithuania
Luxembourg
Malta
Netherlands
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden
2. Shipping Methods & Costs
| Method | Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5-10 business days | EUR 29-49 |
| Express Shipping | 2-4 business days | EUR 59-89 |
| Free Shipping | 5-10 business days | FREE (orders > EUR 500) |
3. Order Processing
- Orders are processed within 1-2 business days after payment confirmation.
- You will receive a tracking number via WhatsApp/email once your order is shipped.
- Weekend and holiday orders are processed on the next business day.
4. Tracking Your Order
Once your order is shipped, you will receive:
- A tracking number via WhatsApp or email
- Real-time tracking updates through the carrier's website
- Delivery notification when your package arrives
5. Customs & Import Duties
For deliveries within the EU, there are no additional customs duties or import taxes. All prices include applicable VAT. For deliveries to overseas territories or special zones, additional charges may apply.
6. Delivery Issues
If your package is delayed, damaged, or lost:
- Contact us via WhatsApp for immediate assistance
- We will investigate with the carrier and resolve the issue
- Lost packages will be reshipped or refunded at no extra cost
7. Contact
For shipping inquiries:
WhatsApp: +49 987 654 321
Email: shipping@coolzone.eu